Terms
Terms of Service
Updated October 2026
Our service
Web Care makes changes to websites that New Zealand businesses already have. We work on Wix, Shopify, WordPress and Squarespace. Typical work is small content edits. Template, theme and technical jobs are done as quoted jobs. We don’t build new websites from scratch.
Costs & billing
One small edit is NZ$45, and up to three small edits in one request are NZ$90. Bigger jobs are quoted before we start. Costs are in New Zealand dollars and no GST is added. The cost for each job is fixed and agreed with you before any work starts. You pay after the job is done: we send you an invoice and you pay it by bank transfer. Nothing is charged before then. If our prices change in future, the cost already agreed for your job stays the same.
Founding customer offer
Our first 5 customers get their first small edit (up to NZ$45) free, in return for an honest short review that we may publish on this website, labelled as a founding customer review. When the 5 places are taken, the offer ends. Bigger jobs are not included.
What counts as an edit
A small edit is one small change on one page of a website that already exists, for example fixing a typo or a few words, changing a price or opening hours, swapping a photo, or fixing a link. Anything bigger is a bigger job and is quoted before we start. That includes adding a page or section, changing your template, theme, colours or layout, mobile fixes, speed work, plugins, updates, backups and settings, and server or technical work. If a request looks bigger than you expected, we’ll tell you before we start. Building a new website from scratch isn’t covered.
Access to your website
To make a change we may need access to your website, such as a user account or collaborator invitation on your platform. We don’t ask you for your password: you invite us and choose what we can do. We only use that access to make the changes you’ve asked for, and you can remove it whenever you like. We recommend keeping a recent backup of your website.
Refunds
You pay after the job is done, so nothing is charged up front and there’s nothing to refund in the usual sense. If you think an invoice is wrong, or a change wasn’t done as agreed, get in touch and we’ll put it right.
Ownership
Your website and its content belong to you.
Our commitment
We respond to enquiries and update requests within 1 working day, Monday to Friday NZT.
Limits
We take care with every edit, but we can’t be responsible for problems with your website platform, your host or other services your website relies on, or for issues that were there before we started.
General
These terms are governed by New Zealand law. We may update them from time to time; the latest version always applies and will be posted on this page.
Questions about these terms? Email webcarenz@gmail.com or get in touch.